Refund Policy

30-Day Money-Back Guarantee

We stand behind our service with a 30-day money-back guarantee. If you're not completely satisfied with Mock-it Magic Pro, we'll provide a full refund within 30 days of your initial purchase.

Refund Eligibility

To be eligible for a refund, your request must meet the following criteria:

• • Request is made within 30 days of the initial purchase
• • You have not violated our Terms of Service
• • You have not exceeded reasonable usage limits
• • You provide a valid reason for the refund request

How to Request a Refund

To request a refund, please:

1. 1. Contact our support team at mockitmagic@gmail.com
2. 2. Include your account email and order details
3. 3. Provide a brief explanation for your refund request
4. 4. Allow 3-5 business days for processing

Refund Processing

Once your refund request is approved:

• • Refunds are processed within 3-5 business days
• • You'll receive the refund through your original payment method
• • Your Pro subscription will be cancelled immediately
• • You'll receive a confirmation email once the refund is processed

What Happens After a Refund

After your refund is processed:

• • Your Pro subscription will be cancelled
• • You'll revert to Free plan features
• • Your account will remain active (unless you request account deletion)
• • You can resubscribe at any time in the future

Non-Refundable Items

The following are not eligible for refunds:

• • Refund requests made after 30 days
• • Accounts that have violated our Terms of Service
• • Accounts with excessive usage or abuse
• • Refunds for promotional or discounted pricing

Dispute Resolution

If you disagree with our refund decision, you can:

• • Contact our support team for further review
• • Provide additional documentation or evidence
• • Request escalation to a manager
• • Use your payment provider's dispute process as a last resort

Chargebacks

We understand that sometimes chargebacks are necessary. However, we encourage you to contact our support team first, as we're committed to resolving issues amicably. Chargebacks may result in account suspension or termination.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our service after changes constitutes acceptance of the new policy.

Contact Information

For refund requests or questions about this policy, please contact us at: